Do I need to complete the consent form before payment?
Yes, it is essential to complete the consent form before making any payment. If you prefer, you can request a paper version to fill out during the appointment.
What if I have an ear infection or other medical concerns?
Please call or email us before booking if you have any ear-related issues, infections, or concerns. We’ll be happy to advise you before proceeding.
Can I pay in a different way?
Yes, you are not required to pay online. You can request to pay by card after the service is completed.
Why do you ask for my location?
We need to know where you live to calculate any additional travel costs. The price may include a mileage fee depending on your distance from Heysham.
What causes ear wax buildup?
It can be due to narrow ear canals, use of earbuds, or genetics. Symptoms include ears feel blocked, muffled hearing, or pain in ear due to wax.
How do I know if I need ear wax removal?
If you experience ear wax completely blocked, ear canal full of wax, or blocked hearing, it's time to consult a professional.
Is ear wax removal safe?
Yes, we use microsuctioning ear wax – the safest and most effective technique recommended by audiologists across the UK.
We also provide after earwax removal care to keep your ears healthy and prevent recurrence.